FAQs

You can track your order by logging into your account, selecting “Account,” and locating your “Orders.”

If you placed your order as a guest, you can track it here. If you are unable to log in, please click here. If you require further assistance, do not hesitate to contact us.

If you cannot recall your order number, please check the order confirmation email we sent you.

If you have an account, you can log in to view your order status.

If it indicates “Shipped,” you will find the tracking number and link there.

If it states “Pending Shipment,” we are still preparing your items, and you will receive a shipping email with tracking information once dispatched.

Please verify your spam or junk folder, search for “MetimeFree” in your inbox, and ensure the email address you provided is accurate.

It is advisable to add our email address (services@MetimeFree.com) to your address book to ensure you receive future communications.

Once your order has been confirmed and payment has been processed, we are unable to add items.

You may place a separate order for additional items. If you wish to change your order, please click here.

• For Pre-Order Items: If your order contains only one pre-order item, it will be delivered on the date specified in the product description. If your order includes two or more pre-order items, it will arrive based on the latest date indicated.
• For In-Stock Items: Orders shipped within the U.S. typically take 9-15 business days for delivery. For orders to other regions, please consult our shipping information.

If you need to make changes to your order, please contact us immediately.

While we will do our best to accommodate your request, we cannot guarantee successful modifications.

If you wish to cancel your order, we encourage you to reconsider, as we believe you will be pleased with our products.

Your order may have been canceled for several reasons:

1. The item is out of stock.
2. The pre-order item is no longer available.
3. We could not verify your billing information, or the billing address does not match the information on file with your credit card.
   If your order is canceled for any reason, you will receive an email confirming the cancellation, and a full refund will be processed back to your original payment method within 2-5 business days.

We strive to fulfill your order as quickly as possible, which is why in-stock items are prioritized for shipment.

You can log into your account to check the shipping status and tracking numbers for each item.

If all packages have been delivered and you believe an item is missing, please contact us.

Packages may be returned for the following reasons:

• The address provided is invalid or missing information.
• The carrier was unable to deliver your package.
• The package was refused upon delivery.
  If your order was returned or not delivered, please contact us.

Currently, our sets are sold as complete units, and we cannot offer different sizes for the top and pants within the same set.

For example, if you desire a large top and medium shorts, you would need to select the large set.

If your order includes only one pre-order item, it will arrive on the estimated delivery date specified in the product description.

If you have two or more pre-order items, it will be delivered on the latest estimated delivery date listed.

• For Orders to the U.S.: U.S. customers do not incur any customs duties.
• For Orders to Canada: If the total value is CAD 20 or less, no customs duties or taxes are required. If it exceeds CAD 20, applicable duties, Goods and Services Tax (GST), Harmonized Sales Tax (HST), and any Provincial Sales Tax (PST) will apply.
• For Orders to EU Countries: All items purchased will incur Value Added Tax (VAT), regardless of value.
• For International Orders: You may be responsible for import taxes, duties, and fees imposed by your destination country. For more information, please check online resources regarding customs duties in your area.
• Sales Tax: There is no sales tax for orders shipped to the U.S. or other countries.

Due to the presence of pre-order items, we currently provide only standard shipping options for both U.S. and international orders.

Expedited and next-day delivery are not available.

If you want your order within 9-15 business days, please select items labeled “In Stock” in the product descriptions.

Our brand is designed and based in the United States. We select the best warehouse for shipping based on the destination, weight, and shipping regulations to ensure your package arrives as quickly as possible.

MetimeFree offers both pre-order and in-stock items.

Pre-order items will ship after the pre-sale period ends (approximately 15-20 days). We will ship your order as soon as these items are back in stock.

If your order contains three or more items, we may ship part of the order first.

If you wish to receive your order within 15 business days, please order only in-stock items.

Orders with only in-stock items will ship within three business days.

If your order includes a single pre-order item, it will be delivered on the date specified in the product description.

For multiple pre-order items, your order will arrive on the latest date indicated.

If you’re not satisfied with your purchase or want to make an exchange, we’re here to help! Please read our return policy, then reach out to us.

If you’re unhappy with a product or service, we can assist you! If you haven’t received your order, track it here.

For damaged or incorrect items, or any service concerns, please contact us. To return an item or request a different size, please review our return policy and get in touch with us.

If your payment failed, it may be due to one of the following reasons:

• CVV/CVC Code: The CVV/CVC code is the three-digit number located on the back of your credit card. Entering an incorrect CVV/CVC code can cause payment failure. Please ensure that you’ve entered the correct security code and try again.
• Insufficient Funds: If you see an "insufficient funds" error, please check that your account has enough available balance to complete the transaction.
• Exceeded Credit Limit: Ensure that the total amount of your order does not exceed your credit card's limit.
• Verification Failure: If your order is canceled for security reasons, your payment will not be processed. In such cases, some banks may hold the payment for up to seven business days before refunding it to your account. If you have questions, please contact your bank or card issuer. You may also try using a different payment method to complete your order.

If you’ve completed the payment but your order status shows "unpaid," please contact us with your transaction ID or PayPal payment receipt for verification.

All items follow standard sizing. Refer to our size chart to select your usual size, and feel free to check customer reviews for additional insights. We recommend against ordering two different sizes to avoid fit issues.

If you’re outside the U.S., scroll to the bottom of the size chart page for our international size conversion guide.

Pre-order items are products we plan to offer in the future but are currently out of stock. Customers can reserve these items to receive them when they arrive.

The estimated arrival date (ETA) is usually listed on the product page. This date is an estimate and may change due to supplier delays or unforeseen circumstances.

If you order pre-order and in-stock items together, the entire order will ship once the pre-order items are available. To avoid delays, we recommend ordering in-stock items for events.

Custom Design Process

1. Select Style: Choose a product from our current styles.

2. Minimum Order: 20 pieces per style and color; 100 pieces can be allocated to sizes S - 2XL.

3. Submit Design: Send a high-quality PNG or JPG (minimum 1000 x 1000 pixels). Ensure accuracy, as we cannot accept returns on custom orders.

4. Branding: Your brand can be added to the neck label at no extra charge; packaging cannot be changed.

Timing

- Design Time: 1-3 business days.

- Production Time: 10-12 business days.

- Shipping Time: 5-8 business days.

For questions or to start your custom design, contact us at services@metimefree.com.

If you placed an order as a guest and did not create an account, you cannot log in. Please create an account and contact us to link your order to it.

If you registered on MetimeFree but cannot log in, reset your password using the email you registered with. Ensure you provide the correct order number from your confirmation email.

If you believe you have an account but still can’t log in, you may be using the wrong email address. Log in and contact us to associate your order with your account.

Orders placed as a guest will not appear in your account. You can track your order here.

We hope you stay with us! To unsubscribe, simply click the “unsubscribe” link at the bottom of any email or text from MetimeFree.